Frequently Asked Questions
Orders
How do I place an order?
Browse our jewelry collection, select your preferred item and any available options, add it to your cart, and follow the checkout instructions to complete your purchase.
Can I change or cancel my order?
If you need to change or cancel an order, please email stark68986@outlook.com as soon as possible.
We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment.
Will I receive an order confirmation?
Yes. An order confirmation email is generally sent after a successful purchase. If you cannot find it, please check your spam or junk folder.
Shipping
Is Standard Shipping free?
Yes! Standard Shipping is free.
Estimated delivery is approximately 7–14 business days after your order has been processed and shipped.
Do you offer faster shipping?
Yes. VIP Express Shipping costs £9.99, with an estimated delivery time of 5–7 business days after processing and shipment.
How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation.
How can I track my order?
Tracking information will be emailed to you when available after shipment. Please allow approximately 24–72 hours for tracking updates to become active.
What if my order is delayed?
Delivery estimates can be affected by customs, weather, and carrier delays. If your order has not arrived within the estimated timeframe, email us at stark68986@outlook.com for assistance.
Returns and Refunds
Can I return my jewelry?
Eligible items may generally be returned within 30 days of receiving your order, subject to our Return Policy and applicable consumer rights.
Items should be unused, unworn, and in their original condition.
How do I request a return?
Email stark68986@outlook.com with your order number, the item you wish to return, and the reason for your request. Please wait for return instructions before sending your package.
How long do refunds take?
After your return is received, inspected, and approved, the refund will generally be issued to the original payment method. Please allow approximately 5–10 business days after processing for the funds to appear, depending on your payment provider.
What if my item arrives damaged or incorrect?
Contact us at stark68986@outlook.com with your order number and clear photos of the issue. Our team will review the situation and help you with the next steps.
Jewelry Care
How can I care for my jewelry?
To help maintain the appearance of your jewelry, we recommend:
- Avoiding unnecessary contact with water and excessive moisture
- Removing jewelry before swimming, showering, or exercising
- Avoiding direct contact with perfume, lotions, and cosmetics
- Storing pieces in a clean, dry place
- Keeping individual pieces separate to reduce scratches and tangling
- Cleaning gently with a soft cloth, following any product-specific care instructions
Care requirements may vary depending on the material and finish of each piece.
Customer Support
How can I contact Fenwork?
You can reach us by email at stark68986@outlook.com.
We aim to respond within 1–2 business days.
Thank you for choosing Fenwork. We're happy to be part of your style journey!