At Fenwork, we aim to make your shopping experience as smooth and convenient as possible. Please review the information below to learn more about our order processing and shipping services.
1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Once your order has been shipped, a shipping confirmation email with tracking information will be sent when available.
Please note that business days exclude weekends and public holidays.
2. Shipping Options
Standard Shipping
- Shipping Fee: FREE
- Estimated Delivery Time: 7–14 business days
Standard Shipping is available at no additional cost.
VIP Express Shipping
- Shipping Fee: £9.99
- Estimated Delivery Time: 5–7 business days
VIP Express Shipping is available for customers who prefer a faster delivery option.
Delivery estimates begin after order processing and shipment. Selecting VIP Express Shipping does not necessarily shorten the order processing period.
3. Delivery Estimates
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, customs procedures, carrier operations, weather conditions, and other circumstances beyond our control.
We will do our best to ensure your order arrives within the estimated timeframe.
4. Order Tracking
Tracking information will be provided by email when available after your order has been shipped.
Please allow approximately 24–72 hours for tracking information to become active.
If your tracking information has not updated for several days or your order is significantly delayed, please contact us at stark68986@outlook.com.
5. Shipping Address
Please ensure that your shipping address and contact details are accurate and complete before placing your order.
If you notice an error, contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once an order has entered processing or shipment.
6. Customs Duties and Taxes
Depending on your destination, additional customs duties, import taxes, or other charges may apply.
Responsibility for these charges will be determined by applicable law and the shipping arrangement for your order. Where such charges are payable by the recipient, they are the customer's responsibility.
7. Shipping Delays
Occasional delays may occur due to customs clearance, carrier disruptions, severe weather, public holidays, or other unexpected circumstances.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.
Contact: stark68986@outlook.com
Fenwork will make reasonable efforts to assist with delivery issues and provide updates when information is available.